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Part TIme Night Audit

Night Auditor $10-$12 Based on current position and experience
The Admiral Hotel, Curio Collection by Hilton   - Mobile, AL 36602

Position Requirements:

1. Hotel Front Desk or Past Night Audit Experience Required
2. Ability to work any day Monday-Sunday
3. Shifts are 11pm to 7am

Our busy and fast paced hotel, located in Mobile, AL is looking for a night owl to join or front desk team as a night auditor. This is a key position that requires the right type of person to pull it off successfully. What you do on this shift sets the pace for the entire hotel. You’ll be responsible for setting a great first impression for guests who check in late at night, or are getting off to an early start. Assisting our guests is always our top priority, but you will also be working a lot with numbers and entering figures into our corporate financial and sales record keeping system. Below are some of the many responsibilities and tasks you will be learning and doing:

Key Responsibilities

  • Assist guests efficiently, courteously and professionally in all service related functions to maintain property’s high standard of service and hospitality.
  • Act as a liaison between management and guests. Attempt to handle guest special requests and complaints on the first interaction, then follow up to ensure it was handled to their satisfaction.
  • Assist in maintaining public areas of the hotel in a clean and orderly condition.
  • Have a thorough knowledge of the room types and the differences between them.
  • Complete the express check-out envelopes (where applicable) and deliver to the guest rooms before 5:00 AM.
  • Nightly backup property management system on tape and store in the safe.
  • Leave all completed reports at the assigned areas for the Guest Service Manager or Assistant General Manager.
  • Report to Guest Service Manager or Assistant Manager at the end of your shift, reporting any unusual conditions and occurrences as well as updating the pass on log.
  • Represent the Hotel in regard to guest complaints and situations that require immediate attention.
  • Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift. Check all credit cards to ensure they are valid. Communicate with incoming shift associates by logging pertinent information in the pass on log.
  • Develop a thorough knowledge of property management system.
  • Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by brand.

Must be able to lift and carry 25 pounds; push and pull 50 pounds.

We need someone who will pay attention to the details – in regards to customer service and in the back-end financial matters of the hotel - If that is you, please reply to this ad with an updated resume to be considered.

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