View Our Website View All Jobs

Guest Service Agent

The Admiral Hotel, Curio Collection by Hilton

251 Government Street
Mobile, AL 36602


Department: Front Office (Rooms Division)
Supervisor: Front Office Manager

DUTIES: Accurately and efficiently check in and check out guests using a computer system, assist guests as requested, handle cash, answer telephones and make reservations when necessary.


Appearance: Pleasant, professional, neat and clean hands and nails, well-groomed, conservative hairstyle, neatly trimmed beard or mustache, if applicable.
Behavior: Friendly, positive, professional, interested in job and guests, team player.
Basic Skills: Able to efficiently and accurately operate the front desk computer, honest, loyal, dependable, able to organize and plan, patience, basic arithmetic.
Communication Skills: Good grammar, strong verbal skills (bi-lingual an asset), legible handwriting, able to communicate accurately and effectively with guests in verbal and written form.
Other: Basic understanding of guests’ needs and desires and methods of servicing to the guests’ satisfaction, adaptable to change.


Previous Experience: Previous front desk clerk experience is desired, money handling, complaint handling, guest service.
Special Skills: Handling guest complaints and requests, salesmanship, problem solving, attention to detail.
Product Knowledge: Hotel rooms procedures, PBX, reservations, bell service, hotel facilities, hours of operation.
Other: Knowledge of city.


Vacation, Holidays & Sick Leave
Health Benefits & Life Insurance

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file